FAQs

Find helpful information about choosing your jewellery, placing an order, and caring for your favourite pieces.

Where can I find product details?

Check each product description for the available information about materials, dimensions, finishes, and care. If you need help choosing a piece, please contact us before ordering.

How do I choose my ring size?

A comfortable ring should fit securely while sliding over your knuckle. For the most reliable measurement, visit a professional jeweller and check the sizing system used for the ring you want to order.

Where can I find shipping information?

Shipping destinations, charges, processing times, and estimated delivery information will be added to our Shipping page. Please contact us if you need delivery information before ordering.

Can I return or exchange an item?

Our Returns page will explain eligibility, the request process, and any exclusions once our policy has been finalized. Please contact us with questions about a specific item.

How should I care for my jewellery?

Follow the care instructions supplied for your piece. Care needs vary by material and finish. Store pieces separately to help prevent tangling and scratches, and ask us if you are unsure which cleaning method is suitable.

How can I get help?

Visit our Contact Us page for assistance. For an existing order, include your order number and a short description of your question. Never send full payment card details.

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